BEGIN — Support

The alarm didn't ring.

Check that BEGIN has alarm permission in Settings, that the alarm is turned on in BEGIN, and that your ringer and alarm volume are up. BEGIN uses Apple's AlarmKit, so alarms ring through Silent mode and Focus.

The squat or push-up mission isn't counting.

It needs the front camera to see you. For squats, prop the phone up a couple of feet away so your hips, knees, and ankles are all in frame. For push-ups, set it on the floor in front of you, facing you. Good light helps. If you denied camera access, enable it in Settings → BEGIN → Camera.

The scan mission can't find my code.

BEGIN only accepts the code you registered yourself. Print it or put it on a second screen, somewhere you have to walk to — that's the point. Lost it? Edit the alarm and open its Scan mission to show your saved code again or register a new one.

The widget doesn't show my alarm.

The widget updates when you save or turn on a Promise. Open BEGIN once to refresh it. With no alarm turned on, it shows an empty card.

How do I delete my data?

Delete the app. Everything BEGIN stores lives on your phone, so removing the app removes its data from the device. There's no account and no server copy. An iCloud or computer backup of your iPhone may still hold app data until that backup is deleted. Anonymous crash reports and usage events are not linked to you.

Does BEGIN work without internet?

Yes. Alarms, missions, Focus Mode, and sleep tracking all work offline. Only anonymous crash reports, usage events, and purchases need a connection, and they never hold up an alarm.